Our clients’ average savings of 45% of their telecom costs...PLUS REFUNDS!
Telecom Audits & Expense Management
What is TEM and how does it work?
Managed Oversight & Dispute Resolution
Managed Oversight & Dispute Resolution
Performance-Based Forensic Auditing to Protect Your Bottom Line
In today’s complex technical landscape, billing errors and redundant services often hide in plain sight. Our Telecommunications Expense Management (TEM) program (formerly Audit and Analysis) serves as a comprehensive "health check" for your organization’s spend—providing a deep-dive forensic analysis designed to recover lost revenue and eliminate waste.
The Kloppe Associates Promise: Zero Risk, Maximum ROI
We operate on a strictly contingency-based model, ensuring that our goals are perfectly aligned with your financial health.
- Performance-Based: We reduce your expenses or there is no fee.
- No Up-Front Costs: Our process never requires a retainer or hidden up-front fees.
- Low-Impact Process: We recognize that your time is valuable. Our process is designed to be entirely turnkey; we do all of the heavy lifting and data gathering so you can remain focused on your core mission.
Comprehensive Audit Scope
Our analysis is not limited to simple landlines. We scrutinize every technical line item across your entire organization, including:
- Voice & Data: Local dial tone, long distance, and dedicated fax lines.
- Connectivity: High-speed internet access, SD-WAN, and specialized data circuits.
- Mobile Fleet: Comprehensive cellular and wireless optimization.
- Operational Costs: Maintenance contracts, equipment leases, and third-party service fees.
The Result: Verified Optimization
Upon completion of the TEM program, you are provided with more than just a report—you receive total assurance. We verify that your telecommunications services are thoroughly audited, all historical billing errors are resolved, and your organization is secured with the most cost-effective technical services available in the current market.
We turn technical complexity into measurable results for your bottom line.
Managed Oversight & Dispute Resolution
Managed Oversight & Dispute Resolution
Managed Oversight & Dispute Resolution
Continuous Protection and Dedicated Problem Solving
Beyond our initial forensic audits, Kloppe Associates provides ongoing managed services to ensure your savings are sustained and your infrastructure remains optimized. For a flat monthly retainer, we serve as your dedicated telecommunications department—handling the complexity of bill management so your team can focus on higher priorities.
Proactive Bill Monitoring
Telecom billing is notoriously fluid; rates change, credits expire, and "cramming" of unauthorized charges is common. Our monitoring program includes:
- Monthly Invoice Verification: We scrutinize every recurring bill for accuracy before approving it for payment.
- Sustained Optimization: We ensure the savings secured during your initial audit remain in place and that new services are added at the most competitive rates.
- Budget Predictability: By catching errors early, we prevent "bill shock" and keep your monthly expenditures predictable and lean.
Turnkey Dispute Resolution
When discrepancies arise, we take the lead. You no longer have to spend hours on hold with carriers or navigate complex ticketing systems.
- End-to-End Correction: If a bill contains errors or reconciliation issues, we manage the entire correction process—from opening the dispute to verifying the credit appears on your statement.
- Physical & Technical Resolution: We customize our support to meet your specific needs, which can include resolving physical site issues or technical inventory discrepancies on an as-needed basis.
Customized Advocacy
Every organization is different. We develop a tailored oversight program for each client, providing exactly the level of support required—whether you have five sites or fifty. With Kloppe Associates managing your accounts, you are assured that your telecommunications environment is constantly monitored, errors are corrected immediately, and your best interests are always protected.
Comprehensive Bill Review & Payment
Managed Oversight & Dispute Resolution
Comprehensive Bill Review & Payment
For organizations seeking to completely offload the administrative burden of telecommunications management, Kloppe Associates offers a full-service Bill Review and Payment solution. We act as an extension of your finance department, providing expert oversight and execution from the moment an invoice is generated until it is reconciled.
The Lifecycle of Our Management:
- Centralized Invoice Receipt: Our tenured consultants receive your telecom bills directly each month, ensuring no invoice is overlooked or lost in a digital inbox.
- Expert Monthly Audit: Every bill is reviewed for technical and contractual accuracy before any funds are moved. If an error is detected, we immediately place orders with the vendor to correct the discrepancy.
- Secure Payment Execution: We manage the payment process to your vendors, ensuring all accounts remain in good standing and eliminating the risk of service interruptions or late fees.
- Seamless Financial Integration: We assign the proper General Ledger (GL) codes to every transaction, aligning with your organization’s internal accounting structure for effortless reporting.
Transparency & Documentation
While we take over the "work effort," you never lose visibility. We provide you with detailed monthly documentation of every payment made, every credit secured, and every account managed.
Why Outsourcing Your Telecom AP Works:
- Error Prevention: Most internal AP departments don't have the technical expertise to spot "cramming" or contract violations; we do.
- Resource Allocation: Your staff is freed from the hours spent on tedious reconciliation and carrier disputes.
- Audit Readiness: With our detailed documentation and GL coding, your year-end financial audits become significantly simpler and more accurate.
Wireless Audit & Optimization
Comprehensive Bill Review & Payment
Technical Project Management
Strategic Execution: On-Time, On-Budget, and Industry-Aligned
Managing a telecommunications transition or infrastructure upgrade requires a unique blend of technical expertise and logistical oversight. Kloppe Associates provides end-to-end Project Management services, serving as your single point of accountability to ensure that complex technical initiatives are delivered without service interruptions or budget overruns.
Our Methodology
We utilize industry-accepted processes to bridge the gap between your organization's goals and the vendor’s execution. Our role is to ensure the right resources are assigned and that every milestone is met with precision.
Project Lifecycle Oversight:
- Resource Alignment: We coordinate between internal stakeholders and external vendors (carriers, hardware installers, and technicians) to ensure the correct expertise is applied to every phase.
- Timeline Integrity: We manage the critical path of your project, mitigating risks and resolving bottlenecks to ensure an on-time delivery.
- Financial Stewardship: We provide rigorous budget oversight, ensuring that the project adheres to original quotes and that no unauthorized "scope creep" impacts your bottom line.
Specialized Implementation Support
Whether you are transitioning services during a merger or upgrading your physical infrastructure, we handle the heavy lifting:
- Infrastructure Upgrades: Oversight of facility hardening, access control installations, and surveillance system rollouts.
- System Migrations: Managing the transition from legacy systems to modern cloud or VoIP environments.
- M&A Technical Integration: Harmonizing telecommunications assets and contracts during organizational mergers or acquisitions.
The Result: Seamless Transitions
By removing the burden of technical coordination from your staff, we ensure that your projects are completed with professional rigor. You gain the benefit of an expert project lead who understands the technical "language" of the vendors and the financial priorities of your board.
Wireless Audit & Optimization
Wireless Audit & Optimization
Wireless Audit & Optimization
Wireless Audit & Optimization
Maximizing Mobile Efficiency and Reducing Hidden Costs
Managing a corporate or organizational mobile fleet often leads to significant "invisible" spending. Our Wireless Audit and Optimization service is a specialized deep-dive into your cellular environment to ensure your team has the connectivity they need without the unnecessary overhead.
Our Optimization Strategy:
- Usage Alignment: We analyze actual data and voice consumption across all lines to ensure every user is on the most cost-effective plan for their specific needs.
- Feature Cleanup: We identify and remove "feature creep"—unnecessary insurance, premium subscriptions, or data add-ons that inflate your monthly bill.
- Carrier Negotiation: Leveraging our industry knowledge, we negotiate directly with wireless providers to secure the lowest possible rates and equipment subsidies for your fleet.
- Asset Recovery: We help identify "ghost lines"—phones and tablets that are no longer in use but are still generating monthly charges.
Eliminate the hassle. Let Kloppe Associates manage your vendor relationships and your bottom line.
Getting Started is Seamless
The Bottom Line: No Risk, High Reward
The Bottom Line: No Risk, High Reward
Our Proven 3-Step Process
We’ve designed our onboarding to be low-impact and high-reward. You provide the data; we provide the results.
1. Secure Data Collection
Simply provide us with copies of your recent telecommunications bills and existing contracts. This is the only "work" required from your team.
2. Forensic Audit & Reporting
Our consultants perform a deep-dive analysis of your inventory and billing history. We return to you with a comprehensive report documenting:
- Confirmed billing errors and potential refunds/recoveries.
- A complete inventory of your current services.
- Strategic recommendations to reduce ongoing expenses.
3. Decision & Implementation You make the decisions; we do the work.
Once you approve our recommendations, we handle all vendor coordination and implementation to ensure a successful conversion. We then verify your savings to ensure every dollar promised is a dollar saved.
The Bottom Line: No Risk, High Reward
The Bottom Line: No Risk, High Reward
The Bottom Line: No Risk, High Reward
Our Telecommunications Expense Management (TEM) program is built on a pure contingency model.
- No Savings, No Fee: You only pay if and when we produce measured savings for your organization.
- Shared Success: We share in a percentage of the actual savings once our recommendations are implemented and verified.
- Zero Retainers: There are never any up-front costs or hidden retainers.